Reporting a Repair

You can report a repair:

By telephone – 0345 600 2535

This telephone number is charged at local rate (regardless of whether you call from a mobile or a landline) and will connect you to a simple menu where you will need to select Option 1 – To report a repair or ask about an existing repair.
You will be connected to a customer service adviser.
You will be asked for your name and full address which, once given, will enable the adviser to access full information for your property, including the repair history.
You will be asked a number of questions which will enable us to identify the nature of the repair, ensuring that the work is passed to the correct contractor and is appropriately prioritised.
You will need to provide a contact telephone number which will be used by the contractor when they contact you to agree an appointment for the works to be completed.
You can call us 24 hours a day, every day of the year.
Overnight, between the hours of 8pm and 8am, this number should only be used to report emergency repairs. An emergency is usually something which presents an immediate risk to safety, security or health e.g. burst pipes, damage following a break in.

By email – cscrepairs@orbit.org.uk

You can email us at the address above.
Provide full details of the repair required.
Remember to provide a contact telephone number so that we can speak with you should we need further information.
Your contact details will be given to the contractor so they can arrange an appointment direct with you.

By fax – 024 7643 8297

Residents